Most American consumers spend an average of 10 to 20 minutes on hold with customer service each week. Over a year, this amounts to 780 minutes or 13 hours spent waiting for assistance.
“The Waiting Room” an innovative solution to entertain customers during service holds. When placed on hold, customers can integrate their Spotify with the call and listen to popular stories while simultaneously waiting.
Create an audio experience that lets the world know that Spotify is now the go-to destination for audiobooks.
